1. Introduction
Connect Direct Sea Freight Company is committed to protecting the privacy of our clients, partners, and employees in accordance with the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018, and Ghana’s Data Protection Act, 2012 (Act 843).
This Privacy Policy explains how we collect, use, store, and protect your personal information when conducting sea freight and logistics operations between the United Kingdom and Ghana.
By using our services, website, or communicating with us, you agree to this Privacy Policy.
2. Information We Collect
We may collect and process the following types of personal data:
A. Clients and Business Partners
- Full name, company name, and contact details
- Email address and telephone number
- Shipping and logistics details (cargo description, container number, origin/destination)
- Customs and compliance documentation
- Payment and billing details
B. Employees and Job Applicants
- Identification (passport, national ID, address)
- Employment and qualification records
- Payroll and tax information
- Emergency contact details
C. Website Users
- IP address, browser type, and device data
- Website usage statistics via cookies and analytics
- Information provided via contact or quote request forms
3. Purpose of Data Collection
We collect and process data to:
- Manage shipping bookings and freight services between the UK and Ghana
- Facilitate customs clearance and port documentation
- Communicate with clients and partners about shipments
- Comply with international maritime and trade regulations
- Conduct internal audits, invoicing, and accounting
- Improve operational efficiency and customer experience
4. Legal Basis for Processing (UK GDPR & Ghana Act 843)
Our lawful bases for processing personal data include:
- Contractual necessity: To perform freight and logistics services
- Legal obligation: To comply with UK and Ghanaian customs, tax, and maritime laws
- Legitimate interests: To manage business relationships and improve services
- Consent: For marketing, recruitment, or voluntary information
5. Data Sharing and Transfers
Your data may be shared only when necessary with:
- Shipping lines, port authorities, and customs agencies in the UK and Ghana
- Financial institutions for payments and audits
- Insurance companies for cargo and liability coverage
- IT service providers under data protection agreements
- Regulatory authorities, if required by law
International Data Transfers
When data moves between the UK and Ghana:
- Transfers from the UK are safeguarded under UK adequacy or Standard Contractual Clauses (SCCs).
- Transfers from Ghana follow the Data Protection Act 843, ensuring data is processed lawfully and securely.
6. Data Retention
We retain data only as long as needed for operational or legal purposes:
- Shipping and customs records: 7 years
- Employee and HR records: as required by law
- Marketing and consent-based data: until consent is withdrawn
7. Data Security
We apply technical and organisational security measures including:
- Encrypted digital storage and secure servers
- Controlled system access
- Firewalls and antivirus software
- Staff confidentiality agreements and training
- Regular data audits and secure destruction of outdated files
8. Your Data Rights
Under both UK GDPR and Ghana Data Protection Act 843, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of inaccurate data
- Withdraw consent where applicable
- Object to or restrict processing
- Request data portability (where technically feasible)
- Lodge a complaint with:
- The UK Information Commissioner’s Office (ICO)
- The Ghana Data Protection Commission (DPC)
Requests can be submitted to our Data Protection Officer using the contact details below.
9. Cookies and Website Analytics
Our website uses cookies to improve your browsing experience and analyze traffic.
You can disable cookies in your browser settings, though this may limit website functionality.
10. Updates to This Policy
We may occasionally update this Privacy Policy to reflect regulatory changes or business developments.
The most recent version will always be available on our website.
11. Contact Details
Data Protection Officer (DPO)
Connect Direct Sea Freight Company
UK Office:
📍 [Insert Address – e.g., London, UK]
📧 Email: [Insert Email Address]
📞 Phone: 07460928865
Ghana Office:
📍 [Insert Address – e.g., Tema Port, Ghana]
📧 Email: [Insert Email Address]
📞 Phone: 0248446383